Customer Care Specialist<\/h2>\n
Jonathan serves as a Customer Care Specialist within the Card Critical team at the Commonwealth Bank of Australia. In this role, he handles a variety of enquiries related to transaction disputes, scam enquiries, and the bank\u2019s diverse range of products, including savings and transactional accounts, as well as credit and debit cards.<\/p>\n
Jonathan continues to be committed to providing exceptional service, frequently going above and beyond to ensure customers receive the best experience possible. He takes the security and procedures of all customer accounts very seriously, ensuring that each interaction is handled with the utmost care and professionalism.<\/p>\n
His expertise in the field is complemented by a continuous desire to learn and grow, whether the new knowledge falls within his area of expertise or extends beyond it. This dedication to excellence and ongoing learning has garnered Jonathan endorsements from several team leaders, customers, and even a senior manager.<\/p>\n
[\/et_pb_slide][et_pb_slide button_text=”Download” button_link=”https:\/\/ccbbc2d3-2103-46f3-97a8-0d3aafb5a55d.filesusr.com\/ugd\/ff29b0_d541d4c286134b118e5b6ebf688559f2.pdf” _builder_version=”4.24.2″ _module_preset=”default” header_text_align=”left” header_text_color=”#000000″ body_text_align=”left” body_text_color=”gcid-66126b25-c6c1-4f11-a9ca-573046bea780″ background_enable_color=”off” background_image=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-03.webp” background_enable_image=”on” custom_button=”on” button_text_color=”#FFFFFF” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”138deg” button_bg_color_gradient_stops=”#8300e9 0%|gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243 98%” button_border_width=”0px” button_alignment=”left” background_layout=”light” custom_padding=”|742px|||false|false” custom_css_free_form=”.et_pb_slide_description h2,||.et_pb_slide_description p {|| text-shadow: none !important;||}||” global_colors_info=”{%22gcid-66126b25-c6c1-4f11-a9ca-573046bea780%22:%91%22body_text_color%22%93,%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22button_bg_color_gradient_stops%22%93}” sticky_transition=”on”]<\/p>\n
November 2024 – February 2025<\/strong><\/p>\n As a Digital Marketing Intern, Jonathan supported client projects in real estate, concert touring, interior design, and chartering. He handled core marketing tasks, including social media management, SEO, website management, content creation, and proposal design, gaining a strong understanding of digital marketing strategies.<\/p>\n Beyond typical marketing responsibilities, he also took on invoice reconciliation, data entry, content logging, and product testing, enhancing his analytical and operational skills. He gained hands-on experience with industry tools like Mailchimp, Canva, Adobe Illustrator, CapCut, WordPress, Meta Business Suite, Google AdWords, Google Spreadsheets, WIX, PXMO, and Proply, strengthening his technical expertise.<\/p>\n Jonathan prioritised clear communication and collaboration, ensuring alignment across projects through debriefs and proactive engagement. This experience has been a significant step forward in his career, equipping him with the confidence and skills to contribute effectively to future marketing initiatives.<\/p>\n [\/et_pb_slide][et_pb_slide button_text=”Download” button_link=”https:\/\/ccbbc2d3-2103-46f3-97a8-0d3aafb5a55d.filesusr.com\/ugd\/ff29b0_d541d4c286134b118e5b6ebf688559f2.pdf” _builder_version=”4.24.2″ _module_preset=”default” header_text_align=”left” header_text_color=”#000000″ body_text_align=”left” body_text_color=”gcid-66126b25-c6c1-4f11-a9ca-573046bea780″ background_enable_color=”off” background_image=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-04.webp” background_enable_image=”on” custom_button=”on” button_text_color=”#FFFFFF” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”138deg” button_bg_color_gradient_stops=”#8300e9 0%|gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243 98%” button_border_width=”0px” button_alignment=”left” background_layout=”light” custom_padding=”|742px|||false|false” custom_css_free_form=”.et_pb_slide_description h2,||.et_pb_slide_description p {|| text-shadow: none !important;||}||” global_colors_info=”{%22gcid-66126b25-c6c1-4f11-a9ca-573046bea780%22:%91%22body_text_color%22%93,%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22button_bg_color_gradient_stops%22%93}” sticky_transition=”on”]<\/p>\n December 2022 – July 2023<\/strong><\/p>\n As a part-time Cashier Customer Service at Coles, Jonathan Lin provided exceptional service to customers during their shopping experience.<\/p>\n Jonathan efficiently operated cash registers, processed transactions, and handled various payment methods with accuracy and attention to detail.<\/p>\n He greeted customers warmly, answered their inquiries, and assisted with any product-related questions or concerns. Jonathan maintained a clean and organised checkout area, ensuring a seamless and enjoyable shopping process for customers.<\/p>\n With strong communication and interpersonal skills, he built positive relationships with customers, fostering a friendly and welcoming environment. Jonathan’s dedication to delivering excellent customer service played a vital role in creating a positive brand image for Coles and ensuring customer satisfaction.<\/p>\n [\/et_pb_slide][et_pb_slide button_text=”Download” button_link=”https:\/\/ccbbc2d3-2103-46f3-97a8-0d3aafb5a55d.filesusr.com\/ugd\/ff29b0_d541d4c286134b118e5b6ebf688559f2.pdf” _builder_version=”4.24.2″ _module_preset=”default” header_text_align=”left” header_text_color=”#000000″ body_text_align=”left” body_text_color=”gcid-66126b25-c6c1-4f11-a9ca-573046bea780″ background_enable_color=”off” background_image=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-05.webp” background_enable_image=”on” custom_button=”on” button_text_color=”#FFFFFF” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”138deg” button_bg_color_gradient_stops=”#8300e9 0%|gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243 98%” button_border_width=”0px” button_alignment=”left” background_layout=”light” custom_padding=”|742px|||false|false” custom_css_free_form=”.et_pb_slide_description h2,||.et_pb_slide_description p {|| text-shadow: none !important;||}||” global_colors_info=”{%22gcid-66126b25-c6c1-4f11-a9ca-573046bea780%22:%91%22body_text_color%22%93,%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22button_bg_color_gradient_stops%22%93}” sticky_transition=”on”]<\/p>\n March 2023 – December 2023<\/strong><\/p>\n As a volunteer for the University of Wollongong, Jonathan Lin made valuable contributions as a content creator for the university’s social media accounts.<\/p>\n Through his creative skills and experience behind the camera, Jonathan has planned out storylines, videographed, and edited content that showcased the university’s vibrant campus life, events, and academic achievements.<\/p>\n Jonathan’s dedication to promoting the university’s brand and fostering a sense of community among students, staff, and alumni greatly enhanced its digital presence and attracted prospective students.<\/p>\n [\/et_pb_slide][et_pb_slide button_text=”Download” button_link=”https:\/\/ccbbc2d3-2103-46f3-97a8-0d3aafb5a55d.filesusr.com\/ugd\/ff29b0_d541d4c286134b118e5b6ebf688559f2.pdf” _builder_version=”4.24.2″ _module_preset=”default” header_text_align=”left” header_text_color=”#000000″ body_text_align=”left” body_text_color=”gcid-66126b25-c6c1-4f11-a9ca-573046bea780″ background_enable_color=”off” background_image=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-06.webp” background_enable_image=”on” custom_button=”on” button_text_color=”#FFFFFF” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”138deg” button_bg_color_gradient_stops=”#8300e9 0%|gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243 98%” button_border_width=”0px” button_alignment=”left” background_layout=”light” custom_padding=”|742px|||false|false” custom_css_free_form=”.et_pb_slide_description h2,||.et_pb_slide_description p {|| text-shadow: none !important;||}||” global_colors_info=”{%22gcid-66126b25-c6c1-4f11-a9ca-573046bea780%22:%91%22body_text_color%22%93,%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22button_bg_color_gradient_stops%22%93}” sticky_transition=”on”]<\/p>\n November 2021 – February 2022<\/strong><\/p>\n In the role of a part-time Cashier Customer Service and drink maker at Gongcha, Jonathan Lin provided exceptional customer service while also creating delicious beverages.<\/p>\n Jonathan efficiently operated the cash register, processed transactions, and ensured the accurate handling of payments. He warmly greeted customers, took their orders, and skillfully crafted a variety of refreshing and customised drinks to their specifications.<\/p>\n Jonathan maintained a clean and organised workspace, adhering to hygiene and safety standards, and ensured prompt service. His friendly demeanor, attention to detail, and ability to create delightful beverages played a significant role in enhancing the overall customer experience at Gongcha.<\/p>\n [\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|on” _builder_version=”4.24.2″ _module_preset=”default” custom_margin=”|-45px||-45px|false|true” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_slider _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][et_pb_slide button_text=”Download” button_link=”https:\/\/ccbbc2d3-2103-46f3-97a8-0d3aafb5a55d.filesusr.com\/ugd\/ff29b0_d541d4c286134b118e5b6ebf688559f2.pdf” _builder_version=”4.24.2″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” custom_button=”on” button_text_color=”#FFFFFF” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”143deg” button_bg_color_gradient_stops=”#8300e9 0%|gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243 99%” background_layout=”light” custom_padding=”|0px||0px|false|true” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22button_bg_color_gradient_stops%22%93}” sticky_transition=”on”]<\/p>\n October 2023 \u2013 Present<\/strong><\/p>\n Jonathan serves as a Customer Care Specialist within the Card Critical team at the Commonwealth Bank of Australia. In this role, he handles a variety of enquiries related to transaction disputes, scam enquiries, and the bank\u2019s diverse range of products, including savings and transactional accounts, as well as credit and debit cards.<\/p>\n Jonathan continues to be committed to providing exceptional service, frequently going above and beyond to ensure customers receive the best experience possible. He takes the security and procedures of all customer accounts very seriously, ensuring that each interaction is handled with the utmost care and professionalism.<\/p>\n His expertise in the field is complemented by a continuous desire to learn and grow, whether the new knowledge falls within his area of expertise or extends beyond it. This dedication to excellence and ongoing learning has garnered Jonathan endorsements from several team leaders, customers, and even a senior manager.<\/p>\n [\/et_pb_slide][et_pb_slide button_text=”Download” button_link=”https:\/\/ccbbc2d3-2103-46f3-97a8-0d3aafb5a55d.filesusr.com\/ugd\/ff29b0_d541d4c286134b118e5b6ebf688559f2.pdf” _builder_version=”4.24.2″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” custom_button=”on” button_text_color=”#FFFFFF” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”143deg” button_bg_color_gradient_stops=”#8300e9 0%|gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243 99%” background_layout=”light” custom_padding=”|0px||0px|false|true” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22button_bg_color_gradient_stops%22%93}” sticky_transition=”on”]<\/p>\n November 2024 – February 2025<\/strong><\/p>\n As a Digital Marketing Intern, Jonathan supported client projects in real estate, concert touring, interior design, and chartering. He handled core marketing tasks, including social media management, SEO, website management, content creation, and proposal design, gaining a strong understanding of digital marketing strategies.<\/p>\n Beyond typical marketing responsibilities, he also took on invoice reconciliation, data entry, content logging, and product testing, enhancing his analytical and operational skills. He gained hands-on experience with industry tools like Mailchimp, Canva, Adobe Illustrator, CapCut, WordPress, Meta Business Suite, Google AdWords, Google Spreadsheets, WIX, PXMO, and Proply, strengthening his technical expertise.<\/p>\n Jonathan prioritised clear communication and collaboration, ensuring alignment across projects through debriefs and proactive engagement. This experience has been a significant step forward in his career, equipping him with the confidence and skills to contribute effectively to future marketing initiatives.<\/p>\n [\/et_pb_slide][et_pb_slide button_text=”Download” button_link=”https:\/\/ccbbc2d3-2103-46f3-97a8-0d3aafb5a55d.filesusr.com\/ugd\/ff29b0_d541d4c286134b118e5b6ebf688559f2.pdf” _builder_version=”4.24.2″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” custom_button=”on” button_text_color=”#FFFFFF” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”143deg” button_bg_color_gradient_stops=”#8300e9 0%|gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243 99%” background_layout=”light” custom_padding=”|0px||0px|false|true” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22button_bg_color_gradient_stops%22%93}” sticky_transition=”on”]<\/p>\n December 2022 – July 2023<\/strong><\/p>\n As a part-time Cashier Customer Service at Coles, Jonathan Lin provided exceptional service to customers during their shopping experience.<\/p>\n Jonathan efficiently operated cash registers, processed transactions, and handled various payment methods with accuracy and attention to detail.<\/p>\n He greeted customers warmly, answered their inquiries, and assisted with any product-related questions or concerns. Jonathan maintained a clean and organised checkout area, ensuring a seamless and enjoyable shopping process for customers.<\/p>\n With strong communication and interpersonal skills, he built positive relationships with customers, fostering a friendly and welcoming environment. Jonathan’s dedication to delivering excellent customer service played a vital role in creating a positive brand image for Coles and ensuring customer satisfaction.<\/p>\n [\/et_pb_slide][et_pb_slide button_text=”Download” button_link=”https:\/\/ccbbc2d3-2103-46f3-97a8-0d3aafb5a55d.filesusr.com\/ugd\/ff29b0_d541d4c286134b118e5b6ebf688559f2.pdf” _builder_version=”4.24.2″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” custom_button=”on” button_text_color=”#FFFFFF” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”143deg” button_bg_color_gradient_stops=”#8300e9 0%|gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243 99%” background_layout=”light” custom_padding=”|0px||0px|false|true” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22button_bg_color_gradient_stops%22%93}” sticky_transition=”on”]<\/p>\n March 2023 – December 2023<\/strong><\/p>\n As a volunteer for the University of Wollongong, Jonathan Lin made valuable contributions as a content creator for the university’s social media accounts.<\/p>\n Through his creative skills and experience behind the camera, Jonathan has planned out storylines, videographed, and edited content that showcased the university’s vibrant campus life, events, and academic achievements.<\/p>\n Jonathan’s dedication to promoting the university’s brand and fostering a sense of community among students, staff, and alumni greatly enhanced its digital presence and attracted prospective students.<\/p>\n [\/et_pb_slide][et_pb_slide button_text=”Download” button_link=”https:\/\/ccbbc2d3-2103-46f3-97a8-0d3aafb5a55d.filesusr.com\/ugd\/ff29b0_d541d4c286134b118e5b6ebf688559f2.pdf” _builder_version=”4.24.2″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” custom_button=”on” button_text_color=”#FFFFFF” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”143deg” button_bg_color_gradient_stops=”#8300e9 0%|gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243 99%” background_layout=”light” custom_padding=”|0px||0px|false|true” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22button_bg_color_gradient_stops%22%93}” sticky_transition=”on”]<\/p>\n November 2021 – February 2022<\/strong><\/p>\n In the role of a part-time Cashier Customer Service and drink maker at Gongcha, Jonathan Lin provided exceptional customer service while also creating delicious beverages.<\/p>\n Jonathan efficiently operated the cash register, processed transactions, and ensured the accurate handling of payments. He warmly greeted customers, took their orders, and skillfully crafted a variety of refreshing and customised drinks to their specifications.<\/p>\n Jonathan maintained a clean and organised workspace, adhering to hygiene and safety standards, and ensured prompt service. His friendly demeanor, attention to detail, and ability to create delightful beverages played a significant role in enhancing the overall customer experience at Gongcha.<\/p>\n [\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”#f7f7f7 0%|#ffffff 58%|#f7f7f7 98%” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_2_font=”|600|||||||” header_2_text_color=”#000000″ custom_margin=”||8px||false|false” header_2_font_size_tablet=”” header_2_font_size_phone=”38px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_2_font=”|600|||||||” header_2_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n Always Open to Learn Something New!<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#f4f4f4 0%|#ffffff 99%” custom_padding=”24px|17px|24px|17px|true|true” animation_style=”zoom” link_option_url=”https:\/\/www.linkedin.com\/learning\/certificates\/18655e331dbfd7bb8149ad372c5513980aa652a1c1781ceea4c9db10cc489656?u=74652914″ box_shadow_style=”preset2″ box_shadow_color=”rgba(229,229,229,0.5)” global_colors_info=”{}”][et_pb_icon font_icon=”||divi||400″ icon_color=”gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243″ icon_width=”49px” align=”left” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22icon_color%22%93}”][\/et_pb_icon][et_pb_image src=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-011.webp” _builder_version=”4.24.2″ _module_preset=”default” animation_style=”flip” hover_enabled=”0″ border_radii=”on|18px|18px|18px|18px” global_colors_info=”{}” alt=”Excel Essential Training” title_text=”Excel Essential Training” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Linkedin<\/p>\n Acquired: July 2024<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#f4f4f4 0%|#ffffff 99%” custom_padding=”24px|17px|24px|17px|true|true” animation_style=”zoom” link_option_url=”https:\/\/www.coursera.org\/account\/accomplishments\/verify\/T3KJEMABDC8P” box_shadow_style=”preset2″ box_shadow_color=”rgba(229,229,229,0.5)” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_color=”gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243″ icon_width=”49px” align=”left” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22icon_color%22%93}”][\/et_pb_icon][et_pb_image src=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-012.webp” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|18px|18px|18px|18px” global_colors_info=”{}” alt=”Interact with Customers Online” title_text=”Interact with Customers Online” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Google<\/p>\n Acquired: July 2024<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#f4f4f4 0%|#ffffff 99%” custom_padding=”24px|17px|24px|17px|true|true” animation_style=”zoom” link_option_url=”https:\/\/www.coursera.org\/account\/accomplishments\/verify\/6M4CA7PHCXEL” box_shadow_style=”preset2″ box_shadow_color=”rgba(229,229,229,0.5)” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_color=”gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243″ icon_width=”49px” align=”left” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22icon_color%22%93}”][\/et_pb_icon][et_pb_image src=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-013.webp” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|18px|18px|18px|18px” global_colors_info=”{}” alt=”Digital Marketing” title_text=”Digital Marketing” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Google<\/p>\n Acquired: June 2024<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#f4f4f4 0%|#ffffff 99%” custom_padding=”24px|17px|24px|17px|true|true” animation_style=”zoom” link_option_url=”https:\/\/coursera.org\/share\/cf9cfc49411ece22127190cd4e57c3fd” box_shadow_style=”preset2″ box_shadow_color=”rgba(229,229,229,0.5)” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_color=”gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243″ icon_width=”49px” align=”left” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22icon_color%22%93}”][\/et_pb_icon][et_pb_image src=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-014.webp” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|18px|18px|18px|18px” global_colors_info=”{}” title_text=”Jonathan-Lin-resume-014″ sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Google<\/p>\n Acquired: November 2024<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#f4f4f4 0%|#ffffff 99%” custom_padding=”24px|17px|24px|17px|true|true” animation_style=”zoom” link_option_url=”https:\/\/coursera.org\/share\/66c676f9dcbea7092b940a1368393912″ box_shadow_style=”preset2″ box_shadow_color=”rgba(229,229,229,0.5)” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_color=”gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243″ icon_width=”49px” align=”left” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22icon_color%22%93}”][\/et_pb_icon][et_pb_image src=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-016.webp” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|18px|18px|18px|18px” global_colors_info=”{}” title_text=”Jonathan-Lin-resume-016″ sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Google<\/p>\n Acquired: November 2024<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#f4f4f4 0%|#ffffff 99%” custom_padding=”24px|17px|24px|17px|true|true” animation_style=”zoom” link_option_url=”https:\/\/www.canva.com\/designschool\/certification-award\/7c022cf2-3ed1-4529-b20d-ff108954309b” box_shadow_style=”preset2″ box_shadow_color=”rgba(229,229,229,0.5)” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_color=”gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243″ icon_width=”49px” align=”left” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22icon_color%22%93}”][\/et_pb_icon][et_pb_image src=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-015.webp” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|18px|18px|18px|18px” global_colors_info=”{}” title_text=”Jonathan-Lin-resume-015″ sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Canva<\/p>\n Acquired: July 2024<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.24.2″ 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border_radii=”on|18px|18px|18px|18px” global_colors_info=”{}” title_text=”Jonathan-Lin-resume-017″ sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Google<\/p>\n Acquired: July 2024<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#f4f4f4 0%|#ffffff 99%” custom_padding=”24px|17px|24px|17px|true|true” animation_style=”zoom” link_option_url=”https:\/\/www.coursera.org\/account\/accomplishments\/verify\/G92HU4UMRLRL” box_shadow_style=”preset2″ box_shadow_color=”rgba(229,229,229,0.5)” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_color=”gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243″ icon_width=”49px” align=”left” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22icon_color%22%93}”][\/et_pb_icon][et_pb_image src=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-018.webp” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|18px|18px|18px|18px” global_colors_info=”{}” title_text=”Jonathan-Lin-resume-018″ sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Google<\/p>\n Acquired: June 2024<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#f4f4f4 0%|#ffffff 99%” custom_padding=”24px|17px|24px|17px|true|true” animation_style=”zoom” link_option_url=”https:\/\/coursera.org\/share\/3db1fe61eecae84b53145a07d6686f7c” box_shadow_style=”preset2″ box_shadow_color=”rgba(229,229,229,0.5)” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_color=”gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243″ icon_width=”49px” align=”left” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{%22gcid-fabf20ce-ec32-4dca-a618-87c8ac6dc243%22:%91%22icon_color%22%93}”][\/et_pb_icon][et_pb_image src=”https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-019.webp” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|18px|18px|18px|18px” global_colors_info=”{}” title_text=”Jonathan-Lin-resume-019″ sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Google<\/p>\n Acquired: November 2024<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" October 2023 \u2013 Present Customer Care Specialist Jonathan serves as a Customer Care Specialist within the Card Critical team at the Commonwealth Bank of Australia. In this role, he handles a variety of enquiries related to transaction disputes, scam enquiries, and the bank\u2019s diverse range of products, including savings and transactional accounts, as well as […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-120","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/adsmarketing.com.au\/index.php\/wp-json\/wp\/v2\/pages\/120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adsmarketing.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adsmarketing.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adsmarketing.com.au\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/adsmarketing.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=120"}],"version-history":[{"count":17,"href":"https:\/\/adsmarketing.com.au\/index.php\/wp-json\/wp\/v2\/pages\/120\/revisions"}],"predecessor-version":[{"id":188,"href":"https:\/\/adsmarketing.com.au\/index.php\/wp-json\/wp\/v2\/pages\/120\/revisions\/188"}],"wp:attachment":[{"href":"https:\/\/adsmarketing.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Digital Marketing Intern<\/h2>\n
Cashier Customer Service<\/h2>\n
Digital Media Ambassador<\/h2>\n
All-Rounder Team Member<\/h2>\n
Customer Care Specialist<\/h2>\n
![\"Your](\"https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-blog-03.webp\")
<\/p>\nDigital Marketing Intern<\/h2>\n
![\"Your](\"https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-07.webp\")
<\/p>\nCashier Customer Service<\/h2>\n
![\"Your](\"https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-08.webp\")
<\/p>\nDigital Media Ambassador<\/h2>\n
![\"Your](\"https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-09.webp\")
<\/p>\nAll-Rounder Team Member<\/h2>\n
![\"Your](\"https:\/\/adsmarketing.com.au\/wp-content\/uploads\/2025\/07\/Jonathan-Lin-resume-010.webp\")
<\/p>\nCertifications<\/h2>\n
Excel Essential Training
\n(Microsoft 365)<\/h4>\nFrom Likes to Leads: Interact with Customers Online<\/h4>\n
Attract & Engage Customers with Digital Marketing<\/h4>\n
Foundations of User Experience
\n(UX) Design<\/h4>\nStart the UX Design Process: Empathize, Define, and Ideate<\/h4>\n
\nGraphic Design
\nEssentials<\/h4>\nThink Outside the Inbox:
\nEmail Marketing<\/h4>\nFoundations of Digital Marketing
\n& E-commerce<\/h4>\nBuild Wireframes and Low-Fidelity
\nPrototypes<\/h4>\n